Buyer Protection on Etsy

Understanding Etsy's Commitment to Your Safety

At Etsy, we prioritize the safety and satisfaction of our global community of buyers. Our marketplace is home to millions of unique, handmade, and vintage items, and we want to ensure that every purchase you make is protected. Here's how we safeguard your shopping experience:

Etsy Purchase Protection Program

Our Purchase Protection program covers eligible orders up to $250, including shipping costs. This protection applies when:

• An item doesn't arrive
• An item is significantly different from what was described
• A seller fails to address these issues

Secure Transactions

All transactions on Etsy are processed through our secure platform. We use industry-standard encryption to protect your personal and financial information, ensuring that your data remains confidential throughout the purchasing process.

Seller Verification

We have measures in place to verify the authenticity of our sellers. This helps maintain the integrity of our marketplace and ensures that you're purchasing from legitimate artisans and vintage collectors.

Dispute Resolution

In the rare event that an issue arises with your purchase, our dedicated support team is here to help. We provide a platform for open communication between buyers and sellers, and we can step in to mediate if needed.

Transparent Reviews

Our review system allows buyers to share their experiences, helping you make informed decisions. We ensure that these reviews are from genuine buyers to maintain the integrity of the feedback system.